Your privacy matters to us. We collect only the information reasonably needed to respond to enquiries, provide our services, operate our website, and meet our legal obligations.
About This Privacy Policy
This Privacy Policy applies to personal information processed by Sertechs (“Sertechs”, “we”, “us”, or “our”) through our website, contact forms, project communications, and digital services.
By using our website or providing information to us, you acknowledge the practices described in this policy. If you provide information about another person, you confirm that you have permission to do so.
Information We Collect
The information we collect depends on how you interact with us and may include:
- Your name, email address, phone number, company name, and billing details.
- Information submitted through contact forms, enquiries, proposals, or support requests.
- Project content, files, credentials, feedback, and other information you choose to provide.
- Technical data such as IP address, browser type, device type, pages visited, and referral source.
- Transaction and payment records, while complete payment-card details are processed by payment providers.
How We Collect Information
We may collect personal information when you:
- Visit or interact with our website.
- Complete a form, request a quotation, or contact our team.
- Purchase, discuss, or receive services from us.
- Send files, account details, or project instructions.
- Communicate with us by email, telephone, messaging platforms, or social media.
We may also receive limited information from analytics providers, advertising platforms, payment processors, and other service providers you use to interact with us.
How We Use Your Information
We use personal information only for legitimate business and legal purposes, including to:
- Respond to enquiries and prepare quotations, proposals, and project plans.
- Deliver, manage, support, and improve our services.
- Process payments, maintain business records, and issue invoices.
- Communicate project updates, service notices, and support information.
- Protect our website, systems, clients, and business from fraud or misuse.
- Comply with applicable legal, accounting, and regulatory obligations.
International Data Transfers
Some service providers or clients we work with may be located outside Pakistan. As a result, personal information may be processed in countries with different data-protection laws.
Where appropriate, we use reasonable contractual, technical, and organisational measures to protect information transferred internationally.
Data Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, loss, alteration, disclosure, or misuse.
No internet transmission or storage system can be guaranteed to be completely secure. You should use strong passwords, limit the credentials you share, and notify us promptly if you suspect unauthorised access involving a project.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain project and financial records, resolve disputes, enforce agreements, and satisfy legal obligations.
Retention periods vary depending on the type of information and why it was collected. When information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion or restriction of certain information.
- Object to particular processing or withdraw consent where consent applies.
- Request a portable copy of eligible personal information.
We may need to verify your identity before completing a request. Some rights may be limited where we must retain information for legal or legitimate business reasons.
Third-Party Links & Services
Our website or project communications may include links to third-party websites, platforms, or services. Their privacy practices are controlled by their own policies, and Sertechs is not responsible for how those third parties collect or use information.
Children’s Privacy
Our website and services are intended for businesses and adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and remove it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices, or legal obligations change. The latest version will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, please contact our team.